ISO/IEC 17020:2012 Awareness Training Course
Conformity Assessment: Requirements for the Operation of Various Types of Inspection Bodies
Course Code
ISO17020-AWR
Duration
2 Hours
Recognition
ITIC Global
Delivery
Online / On-site
Course Overview
This awareness program provides a comprehensive introduction to ISO/IEC 17020:2012 – Conformity Assessment: Requirements for the Operation of Various Types of Inspection Bodies.
It aims to build participants’ understanding of the principles, structure, and intent of the standard, with emphasis on impartiality, competence, consistency, and operational integrity within inspection activities.
Through practical examples and interactive discussions, participants will gain insight into how ISO/IEC 17020 supports global confidence in inspection results and aligns with international accreditation frameworks under ILAC MRA and accreditation bodies such as EIAC, IAS, UKAS, NABCB, and SAC.
Who Should Attend?
Personnel working in or supporting Inspection Bodies (Type A, B, or C)
Quality and Technical Managers responsible for inspection operations
Individuals preparing for ISO/IEC 17020 auditor or implementer training
Consultants, internal auditors, and quality professionals in conformity assessment
Anyone seeking to understand the fundamentals of ISO/IEC 17020 and inspection body accreditation
Who Should Attend?
Personnel working in or supporting Inspection Bodies (Type A, B, or C)
Quality and Technical Managers responsible for inspection operations
Individuals preparing for ISO/IEC 17020 auditor or implementer training
Consultants, internal auditors, and quality professionals in conformity assessment
Anyone seeking to understand the fundamentals of ISO/IEC 17020 and inspection body accreditation
Prerequisites
Basic knowledge of inspection or conformity assessment activities
Familiarity with management system concepts (e.g., ISO 9001) is beneficial but not required
Competence Goals
By the end of this course, participants will be able to:
Explain the purpose, structure, and principles of ISO/IEC 17020:2012
Understand the classification and requirements for Type A, B, and C inspection bodies
Identify and interpret the core clauses of the standard and their operational implications
Recognize the importance of impartiality, confidentiality, and competence in inspection activities
Understand the relationship between ISO/IEC 17020, ISO/IEC 17011, and ISO 9001
Support organizations in achieving and maintaining accreditation readiness
Competence Goals
By the end of this course, participants will be able to:
Day 1
Introduction and Framework
Overview of Conformity Assessment, Accreditation, and ILAC Frameworks
ISO/IEC 17020:2012 – Scope, Structure, and Key Terminologies
Classification of Inspection Bodies (Type A, B, C) and Independence Criteria
Clause 4 – General Requirements (Impartiality and Confidentiality)
Clause 5 – Structural Requirements (Organization, Roles, and Responsibilities)
Group Discussion & Q&A: Ensuring Consistency and Reliability in Inspection Results
Day 2
Resource, Process, and Management System Requirements
Clause 6 – Resource Requirements (Personnel, Facilities, and Equipment)
ISO/IEC 17020:2012 – Scope, Structure, and Key Terminologies
Classification of Inspection Bodies (Type A, B, C) and Independence Criteria
Internal Audits, Corrective Actions, and Continual Improvement Practices
Integration with ISO 9001 and relationship with Accreditation Bodies
Group Discussion & Q&A: Ensuring Consistency and Reliability in Inspection Results
Assessment & Certification
- Knowledge review through quiz and participation-based evaluation (non-exam)
- Active engagement in group activities and case discussions required for certification
- Successful participants will receive the “ITIC Global Awareness Certificate – ISO/IEC 17020:2012”
- Qualification provides 16 CPD Hours under ITIC Global’s Accreditation Readiness category
Recognition & Professional Impact
This program is formally recognized under ITIC Global’s Accreditation Readiness Framework and aligned with the competence requirements defined in ISO/IEC 17011 for accreditation bodies.
Graduates gain foundational knowledge to support inspection management systems, accreditation preparations, or consultancy engagements, establishing readiness for future advancement into Internal Auditor, Implementer, or Lead Auditor qualifications within inspection and conformity assessment sectors.